Terms of Use

1. Account

You must be at least 18 years old to open an account. You are responsible for the accuracy of your account information and the security of your account.

2. User content

You are responsible for your reviews, photos and profile content. Posting insults, hate speech, harassment, or misleading or unlawful content is prohibited. We reserve the right to remove such content and to suspend the account.

Content licence: You keep your rights in the reviews, profile photo, profile details and lists you share (“Content”). The moment you share a piece of Content, you grant Kontratak Teknoloji ve Yazılım Hizmetleri A.Ş. a free, non-exclusive, worldwide licence to use that Content solely to provide the Zivvy service. Under Article 52 of the Turkish Law on Intellectual and Artistic Works No. 5846 (FSEK), this licence is limited to the following rights, each listed separately:

Reproduction (FSEK Art. 22): storing the Content on servers and in backups, and copying it in different sizes and formats.

Communication to the public (FSEK Art. 25): showing the Content to other users and visitors in the Zivvy app and on zivvy.live.

Adaptation (FSEK Art. 21): technical adaptations such as cropping, resizing, compressing and creating previews, without altering the Content’s integrity.

Zivvy may let the hosting and content delivery providers it uses to run the service use this licence for technical purposes only; it does not use your Content in advertising or outside Zivvy. Your username is shown next to your reviews, and you agree to be named in this way. The licence ends when you delete the Content or close your account, and the Content is deleted within the periods in the Privacy Policy; copies that must be kept because of a complaint or a legal obligation are not affected.

You confirm that the Content is yours or that you have the permissions needed to share it, that anyone shown in a photo has consented, and that the Content does not infringe anyone else’s rights.

The same rules apply to messages: sending unwanted, commercial or bulk messages, harassing someone, or using venue chat to follow people you don't know is not allowed. Your first message to someone who isn't your friend goes as a request, and you can't send a second one until they reply. Messaging has usage limits: up to 5 new chats a day with people who aren't your friends (30 for Zivvy+ members) and up to 30 messages a minute. You can report, restrict or block a message or person from within the app.

You can report inappropriate content or users in the app using the "Report" and "Block" options; reports are reviewed within 24 hours.

3. Copyright and unlawful content notices

If you believe that content shared on Zivvy infringes intellectual property rights such as copyright, personality rights or the privacy of private life, you can use the "Report" option in the app or send an e-mail with the subject "Rights infringement notice" to destek@zivvy.live. You do not need to be a Zivvy user to send a notice.

Your notice should include: your name and contact details; a link to or screenshot of the content; an explanation showing that you hold the right or act on behalf of the right holder (for copyright notices, which work is concerned); and a short explanation of why it is an infringement.

We review properly submitted notices within 3 days at the latest. We remove content we find unlawful and inform the user who shared it. We carry out court and authority decisions within the periods set by law. In case of repeated infringements we may suspend or close the account.

The person who sends a false or bad-faith notice is legally responsible for it.

4. Location and safety

You decide who can see your location in your privacy settings. Tracking or harassing others without their consent is prohibited.

5. Business accounts and payments

Business accounts are opened after verification. Boost packages are one-time purchases. The terms for business plans are set out in the "Business Subscription Terms" section below.

Venue treats: a venue on a paid plan may offer a number of items each month as free treats. A user who has checked in at that venue on at least three different days can, once a month, send this treat to a friend who has not been to the venue before; a person receives a treat from the same venue only once. A treat is valid for 14 days and is used at the venue by having its QR code scanned. A treat is not a sale: neither the sender nor the receiver pays anything, and Zivvy takes no fee or commission; the venue gives the treat and is responsible for serving it. The venue may attach a condition to its treat, change how many it gives or stop it; treats already sent stay valid until they expire. Alcoholic drinks, tobacco products and hookah cannot be given as treats. Where the rules are worked around, we may cancel a treat and stop the accounts involved from sending or receiving treats. Paid gifts are not offered at present.

Zivvy+: the Zivvy+ features in the app are open free of charge for 7 days from the moment you open your account; no card details are asked for this period and you are not charged automatically when it ends. When it ends, these features turn off; to keep using them you buy a Zivvy+ membership inside the app, through the App Store or Google Play. The membership is an auto-renewing subscription; cancellation and refunds are handled from your store account, as described in Delivery and Returns. For accounts opened before 15 November 2026, the 7 days started on that date.

6. Business Subscription Terms

Business plans can only be bought on the zivvy.live Business Panel → Subscription page; payment is made by card or by bank transfer (havale/EFT), whichever that page offers. Prices are shown per month excluding VAT; VAT at the current rate (20%) is added at payment.

When you pay by card, your subscription renews automatically every month from the date of purchase, and the plan price including VAT is charged to your saved card at the start of each period. If a payment fails, you can change your card on the Business Panel and retry the payment; if it still can’t be collected within a few days, your plan returns to the Free plan.

You can cancel a subscription paid by card at any time on the Business Panel → Subscription page. When you cancel, no further payments are taken; your plan stays active until the end of the period you have paid for, and there is no refund for the remainder of the current period. A cancellation can’t be undone; you can subscribe again after the period ends.

When you pay by card, moving to a higher plan starts immediately and the new plan’s price applies from that date; moving to a lower plan takes effect at the next renewal.

When you pay by bank transfer, the plan runs for 1 month and does not renew automatically. You send the amount including VAT shown on the Business Panel, with the description given there, to the bank account of Kontratak Teknoloji ve Yazılım Hizmetleri A.Ş. shown on the panel; your plan starts once the payment has reached our account and we have verified it. To continue, you pay again the same way before the period ends; if no payment arrives, your plan returns to the Free plan within a few days. There is no refund for a period that has started. A payment we cannot match because its amount or description differs, or for which we cannot start a plan, is returned to the account it came from at your request. While on a plan paid this way, write to isletme@zivvy.live to move to another plan.

We announce price changes by e-mail at least 30 days before they take effect; the new price applies from the first renewal after that notice. If you do not accept the new price, you can cancel your subscription within this period.

Card payments are collected through a licensed payment institution; your card details never reach Zivvy. Bank transfers are made directly to the bank account of Kontratak Teknoloji ve Yazılım Hizmetleri A.Ş. The invoice for each payment is issued by Kontratak Teknoloji ve Yazılım Hizmetleri A.Ş. with the billing details you save on the Business Panel and sent to your e-mail address. You are responsible for keeping your billing details correct and up to date.

Business plans are bought for commercial or professional purposes and are therefore not consumer transactions.

7. Intellectual property and prohibited use

The Zivvy name and logo, the mascots, the design, software and texts of the app and website, and the data Zivvy creates (including venue information, crowd and check-in statistics) belong to or are licensed to Kontratak Teknoloji ve Yazılım Hizmetleri A.Ş. and are protected under Turkish Law No. 5846 on Intellectual and Artistic Works and Industrial Property Law No. 6769. Using Zivvy gives you only a limited, non-transferable, non-exclusive right to use it for your personal use or for the purpose of your business account.

Without our written permission you may not: copy, reproduce or modify the app or website or build a derivative product from them; reverse engineer, decompile or try to obtain the source code, except where the law expressly allows it; collect data with bots, scrapers, spiders or similar automated tools; download venue information, reviews, photos or statistics in bulk to use, sell or publish them in another service; try to get around the service’s security measures and usage limits or overload its infrastructure; use the Zivvy name, logo or any sign that could be confused with them.

We technically limit and block automated access beyond reasonable use. If these rules are broken we may suspend or close the account, block access and take legal action.

8. Limitation of liability

Venue information, crowd levels and promotions are provided by businesses and users; we do not guarantee their accuracy.

9. Changes

We may update these terms; we will announce significant changes in the app.