Delivery and Returns

1. Scope

Zivvy has two kinds of sales: gifts you treat a friend to from the app, and business plans that businesses buy in the web panel. Zivvy sells no physical goods and ships nothing.

The seller of a gift is the venue where it is used; Kontratak Teknoloji ve Yazılım Hizmetleri A.Ş. ("Zivvy") is the intermediary service provider. Zivvy is the seller of business plans.

2. Delivery of gifts

Once the payment is approved, the gift appears at once as a QR code on the My Gifts screen of the recipient’s Zivvy app.

The gift is used within 30 days of purchase by scanning the QR code at the seller’s venue. Each gift is used once and only at that venue. The seller is responsible for preparing and serving the item.

3. Withdrawal and refunds for gifts

As long as the gift has not been used, you may withdraw from the contract within 14 days of purchase without giving a reason and without any penalty. Send your withdrawal by e-mail to destek@zivvy.live before the period ends; the full amount you paid is refunded to your card within 14 days of our receiving it.

If a gift is not used within 30 days, its price is refunded to your card automatically.

If the venue cannot serve the item, write to destek@zivvy.live; if the gift has not been used, its price is refunded to your card within 14 days.

Once the gift has been used at the venue, the service has been performed and the right of withdrawal no longer applies.

Refunds go to the card used for the payment; how long the amount takes to show depends on your bank.

4. Delivery of business plans

A business plan opens in the venue’s Business Panel as soon as the payment is approved, and the features included in the plan can be used at once. There is no physical delivery.

5. Cancelling and refunds for business plans

The subscription renews automatically every month. You can cancel at any time on Business Panel → Subscription; after cancelling no further payment is taken, your plan stays open until the end of the period you paid for, and no refund is made for the rest of the current period.

If a payment fails, you can change your card in the Business Panel and retry; if no payment is taken within a few days, your plan returns to the Free plan.

Business plans are bought for commercial or professional purposes and are therefore not consumer transactions.

6. Zivvy+ membership

Zivvy+ membership is bought through the app store (App Store or Google Play). Cancellations and refund requests are made in your store account under that store’s rules.

7. Contact and disputes

For requests about delivery, cancellation and refunds, write to destek@zivvy.live.

In a dispute you may apply to the Consumer Arbitration Committee where you live or where the transaction took place, within the monetary limits set each year by the Ministry of Trade, and to the Consumer Court above those limits.