Privacy Policy

1. Data we collect

Account information: phone number or e-mail address, username, age, gender (optional), profile photo, bio and your interests.

Location data: only when you allow it and while you are using the app, to show venues near you and to calculate check-ins and crowd levels.

Usage data: the venues you like, save and check in to, your reviews, your friend connections and in-app interactions. When you send or receive a venue’s treat, its details are stored; your check-in records at that venue are used for the treat’s conditions.

Messages: the content of the messages you exchange with other users; who wrote to whom and when; your message requests, message settings and the people you restricted.

Payment data: gift and business subscription payments are processed by our licensed payment institution. If you buy Zivvy+ in the app, the payment is taken by Apple (App Store) on iPhone and by Google (Google Play) on Android; to match the purchase to your account we pass the store only your Zivvy account’s ID code (a randomly generated code; not your name, e-mail or phone number), and we receive from the store only your subscription’s status (plan, period end, renewal and cancellation). Your card number is not stored on our servers.

Business information: business contact details such as a venue’s name, address, phone number, website and opening hours are compiled from publicly available sources. If the business owner asks, we remove or correct them; send your request to destek@zivvy.live.

Website visit data: page views are counted without cookies, as aggregated statistics that don’t identify you. If you accept analytics cookies on the site, the pages you view, your device and browser details and your approximate location are also measured with Google Analytics; if you don’t accept, this measurement doesn’t happen. Details are in the Cookie Policy.

2. Why we use your data

To recommend venues near you that match your taste, show live crowd information, provide friend features, ensure security, prevent fraud and improve the service.

3. Who we share it with

Your location is shown only to the people you allow in your privacy settings, and only at venue level. Venues receive only aggregated, anonymous statistics (e.g. "312 people came today").

Data is shared with the providers we use for hosting, database, e-mail, phone verification, notifications, maps, payments and (if you accept on the site) visit measurement, subject to contractual and confidentiality obligations. We do not sell your data.

Your messages are shown only to the person you're writing with. Our team doesn't read message content; only when a message is reported do we review it and up to 10 messages before it in the same chat. Message records are shared only on a lawful request from a competent judicial or administrative authority, limited to the person and period requested; every access to these records is logged.

If you turn on venue chat (off by default, 18+ only), other users who turned it on at the venue you checked in to see your name, username, profile photo and, depending on your privacy settings, your age, as long as you were there in the last 2 hours. You're hidden in ghost mode, during ghost hours, when you share your location with nobody, and from people you hide from; nobody outside the venue can see this list. People who turned it on and didn't turn its notifications off are told when someone open to chat arrives where they are: only how many people are open to chat, never who.

4. Retention and deletion

Your data is kept while your account is open. You can delete your account in the app (Profile → Delete my account) or on the web; it is permanently deleted within 30 days. What the law makes us keep is held apart: invoice records for the period the law sets, and your sign-in and activity records (IP address and time, never content) for 1 year under Turkish Law No. 5651.

Messages are kept for up to 1 year from when they were sent and then permanently deleted. Deleting a chat only removes it from your screen. If you delete your account, your messages and chats are deleted too.

5. Children's privacy

Zivvy is for people aged 18 and over; nobody under 18 can open an account.

Age is checked from your date of birth at sign-up, on our servers as well; the Child Protection page explains age verification through e-Devlet and how to appeal.

6. Your rights

Under Article 11 of the KVKK you can ask whether we process your data, get information about it, have it corrected or deleted, and object to its processing. How to apply is in the Privacy Notice; you can write to kvkk@zivvy.live.