Distance Sales Contract

1. Parties

Seller: The venue where the gift is used. The venue’s legal name, address and tax / ID number are shown before payment in the Pre-Contract Information Form and in the copy of this contract shown in the app.

Buyer: the user who buys the gift with their Zivvy account; name and contact details as in the Zivvy account.

Intermediary service provider: Kontratak Teknoloji ve Yazılım Hizmetleri A.Ş. ("Zivvy") · Umurbey Mah. Tariş Cad. No: 5 C Konak / İzmir, Türkiye · tax office Kordon, tax no. 5761211074 · MERSİS 0576121107400001 · destek@zivvy.live

2. Subject

The subject of this contract is the sale and delivery of the gift that the Buyer buys through the Zivvy app for a Zivvy user of their choice (the recipient), to be used at the Seller’s venue. The gift, the venue and the order date are stated in the copy of this contract shown in the app.

The total price, all taxes included, is the amount shown before payment.

3. Payment

The price is charged to the Buyer’s card through a licensed payment institution. It is held by the payment institution until the gift is used and is paid to the Seller when it is used. Card details are not passed to Zivvy or the Seller.

4. Performance

Once the payment is confirmed, the gift appears as a QR code on the recipient’s My gifts screen in the Zivvy app. It is used at the Seller’s venue within 30 days of purchase by scanning the QR code. The Seller is responsible for preparing and serving the item.

If the Seller cannot serve the item, the Buyer or the recipient can contact destek@zivvy.live; if the gift has not been used, its price is refunded to the Buyer within 14 days at the latest.

5. Validity and refund

If the gift is not used within 30 days, its price is automatically refunded to the Buyer’s card. How long the refund takes to appear depends on the Buyer’s bank.

6. Right of withdrawal

As long as the gift has not been used, the Buyer can withdraw from the contract within 14 days of purchase without giving any reason and without paying any penalty. Notice of withdrawal is given in writing (by e-mail) to destek@zivvy.live before the period ends.

The full price is refunded to the card used for payment within 14 days at the latest after the notice arrives, and the gift becomes invalid.

Once the gift has been used, the service has been performed and the right of withdrawal can no longer be exercised.

7. Age limit

The Buyer declares that they are at least 18 years old. People under 18 cannot buy gifts.

8. Personal data

The personal data of the Buyer and the recipient is processed as described in the KVKK Privacy Notice.

9. Disputes

Complaints can be sent to destek@zivvy.live. In a dispute, the Consumer Arbitration Committee where the Buyer lives or where the transaction was made has jurisdiction within the monetary limits set each year by the Ministry of Trade, and the Consumer Court above those limits.

10. Entry into force

The Buyer confirms having read the Pre-Contract Information Form and approving this contract electronically. The contract is concluded on the date the Buyer confirms the order.