Account Deletion

In the app

Profile (Me) tab → "Delete my account" at the very bottom of the menu → type the confirmation word shown on screen → confirm permanent deletion of your account.

On the web

If you cannot access the app, send an e-mail with the subject "Account deletion request" to destek@zivvy.live, stating your registered phone number or e-mail address. Your account will be deleted once your identity has been verified.

What is deleted?

Your profile, photos, check-in history, lists, reviews, messages and chats, friend connections and notifications. Deletion is completed within 30 days; if you log in during this period, the deletion is cancelled.

Payment, gift and invoice records that must be kept by law are kept for the legal period, with the link to your identity removed.

Under Turkish Law No. 5651, your sign-in and activity records (IP address and time; never message content) and the details identifying your account (username, member number, first and last name, phone, e-mail) are kept with restricted access for 1 year and shared only on a lawful request from a competent authority; they are deleted when that period ends.

If you have a business plan, cancel it on the Business Panel → Subscription page before deleting your account.