Protecting Children

Age limit

Zivvy does not serve anyone under 18 and offers no separate service for ages 15–17. We ask for your date of birth at sign-up and people under 18 cannot open an account; this is checked in the app and on our servers.

Age verification through e-Devlet

Under the regulation in force since 1 November 2026, age is verified with an age verification token from the e-Devlet portal. The token only shows whether you are 15 and 18 or older; it contains no identity or other information and is used only to verify your age.

We are adding this verification to the app following the technical guide of the Cyber Security Directorate. Existing accounts must be verified by 31 March 2027; accounts found to belong to someone under 18 are closed.

Privacy tools for everyone

Your location is shown only to the people you choose in your privacy settings and only at venue level; your coordinates are never shared. With ghost mode you can hide your location completely, you can block people you don’t want to see you, and you can tell us about inappropriate content or behaviour with "Report".

In your message settings you choose who can write to you (everyone, friends of friends, friends or nobody); you can quietly restrict or block someone who bothers you and send us a message with "Report".

Declared age and appeals

We suspend accounts we believe have given a false age and ask for age verification through e-Devlet.

You can appeal an age verification result or the suspension or closure of your account free of charge at destek@zivvy.live. A person reviews your appeal and decides as quickly as possible; your account’s content and data are not deleted until the appeal is decided. You can complain about the outcome to the Cyber Security Directorate or go to court.

Contact us

If you think someone under 18 is using Zivvy, or that content or behaviour threatens someone’s safety, use the "Report" option in the app or write to guvenlik@zivvy.live.